Terms and conditions

This is an agreement between Visual Connections LLC ('Visual Connections') and you. By making this booking you agree to the following terms and conditions.

Payment terms

To secure your event booking(s), payment must be received by Visual Connections in accordance with the terms set out on your invoice, which are approximately as follows:

  • Orders that do not include a table booking are payable immediately.
  • If booking a table less than three months before the event: 100% is payable immediately.
  • If booking a table more than three months before the event: 25% is payable immediately, and the balance three months before the event.

If payment is not received by a due date, Visual Connections may reallocate your reserved table(s) to someone else or cancel your booking. If your booking is canceled and you choose to re-book, you will be eligible only for discounts available at that time (if any), not at the time of your original booking.

You agree to honor the conditions of any discounts you have claimed. Failure to do so entitles Visual Connections to require immediate payment to the value of the discount.

Deposits and any other advance payments you make to Visual Connections are recorded as payments on account, and therefore automatically count towards the invoiced total. We will only charge your credit card for the balance owing. To check your account balance, please refer to a recent statement of account or contact us.

Table allocation at events

Tables will be allocated in the order in which bookings are recorded online, subject to prompt payment. Special instructions will be followed where possible; otherwise we will allocate you the best available table. Shared tables will be allocated by Visual Connections.

Continuous authorization of credit card

If booking a table, you agree to let us keep your credit card details on file to cover incidental expenses you may incur in connection with your booking (such as shipping and storage fees), which will be detailed and confirmed to you before payment is taken.

Money-back guarantee

If you are exhibiting with us for the first time (i.e. you did not exhibit at Picturehouse Marketing US or Visual Connections events held in 2008 or later), Visual Connections offers you a 100% money-back satisfaction guarantee. If you honestly believe that participation at our event was not money well spent, we will refund the money you paid for your table. Claims must be made no earlier than 30 days following the event (to allow time for follow-up enquiries to/from attendees and registrants for the event), and no later than 60 days following the event.

If you accept an alternative incentive, including, but not limited to, an exceptional discount, this offer shall not apply to your booking.

If you accept a refund under our money-back guarantee, Visual Connections reserves the right to require the return of the refund, in full or in part, before accepting a new booking from you.

Refunds

If you cancel your booking for an event, your entitlement to a refund is as follows:

  • More than three months before the event: 100% refund
  • Two to three months before the event: 75% refund
  • One to two months before the event: 50% refund
  • Within one month of the event: at the discretion of Visual Connections

If an event is canceled or postponed, Visual Connections will offer you the option of receiving a 100% refund or re-booking.

Limitation of liability

If an event has to be canceled due to an unforeseen circumstance, Visual Connections’s sole liability shall be the reimbursement of your registration fees. Visual Connections shall under no circumstances be liable to any participant for indirect, consequential, incidental, punitive, or special damages, including but not limited to lost profits, even if it has been apprised of the likelihood of such damages occurring.

Use of images

You agree that any images that you supply to Visual Connections may be used without restriction on the visualconnections.com web sites and in any print or other marketing or advertising materials produced by Visual Connections for a period of up to twenty four months, or until you explicitly withdraw permission, after which Visual Connections will take all reasonable steps to remove the images from the web site and any unpublished marketing or advertising materials.

Attendance at events

You may send only as many staff to a Visual Connections event as you have purchased places for (two places are included with each standard table). You may not invite staff from other agencies or photographers to attend or meet with you at a Visual Connections event. Only pre-registered staff and qualified picture buyers/researchers will be admitted.

Your staff may not promote or sell products or services to other exhibitors while the event is open to the public, except with prior written agreement of Visual Connections.

Revised December, 2011 (to update terms of money-back guarantee)